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Return to shopWelcome to Leebblox LLC! Thank you for choosing our beauty and hair tools! We are committed to providing you with a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following refund and return/exchange policy.
Return Conditions
You can request a return within 30 days of receiving the item, provided that: The item must be unused and in its original packaging and labels.
Attach a copy of your original purchase receipt or order confirmation email.
Product damage caused by personal reasons or subjective factors will not be accepted.
Exchange Conditions
If you wish to exchange for a different color, size, or style, please follow these conditions: The exchange request must be submitted within 30 days of receiving the item.
The item must be unused and in its original packaging and labels.
Attach a copy of your original purchase receipt or order confirmation email.
Return and Exchange Process
To request a return/exchange: Please send an email to hava@thesdmedvelvet.com, including your order number, the reason for the return/exchange, and the product information you wish to process.
Confirmation Email: We will process your request within 1-3 business days and reply to you with relevant return and exchange instructions via email.
Shipping: You need to send the returned item back to our designated return address. Shipping costs are usually your responsibility unless due to incorrect shipment or damaged goods.
Processing Time
Refund Processing: Once we receive your returned item and confirm its status, we will typically process the refund within 5-7 business days. The refund will be returned to the original payment method.
Exchange Processing: Once your requested exchange product is returned and approved, we will process your exchange request within 5-7 business days and send you a new product.
Disclaimer
Due to the nature of some products (such as personal beauty and hair styling tools), we reserve the right not to refund or exchange items that have been opened or used.
Thank you for choosing Leebblox LLC, and we look forward to your next visit!